Service Writer (Permian)

Company Overview:

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At Resource Transport LLC (RT), People Come First! As a privately held logistics company, RT is innovating the way companies view their drivers and logistics. We are committed to becoming an extension of our customers’ business as a reliable teammate providing safe, seamless, integrated operations.

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We are actively seeking individuals who are driven by a passion for exceptional customer service, prioritize safety, possess the drive to eliminate inefficiencies on location, and are committed to personal and professional career growth.

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Through a relentless commitment to teamwork between leadership and personnel, we are on a mission to become a leading service provider in the oilfield industry, surpassing our competitors. Joining RT means embarking on a rewarding career with opportunities for growth as we expand our network of locations and services.

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As a Service Writer, you will be the liaison between our shop personnel and the Fleet Supervisor, ensuring a seamless and positive experience for all. The ideal candidate should have strong communication skills, a solid understanding of maintenance procedures, and the ability to ensure timely and efficient servicing of vehicles or equipment.

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Schedule: 2 weeks on, 1 week off, 12-hour shifts.

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Essential Duties and Responsibilities:

·       Supervise and train team members on daily responsibilities and performance expectations.

·       Plan, coordinate, and schedule all maintenance and repair work in partnership with the Shop Supervisor to minimize equipment downtime.

·       Create, track, and close Work Orders in Fleetio according to Company SOPs.

·       Respond promptly to breakdowns and emergency repairs reported via Slack or the Service Writer Phone Line.

·       Ensure all service documentation, including parts, labor, and time, is accurately recorded in Fleetio.

·       Identify and escalate overdue maintenance tasks or equipment requiring priority attention.

·       Coordinate RT Equipment assignments and swaps with Dispatch and Fleet Operations.

·       Maintain accurate equipment status updates in Fleetio; Record all equipment movements, transfers, and reassignments in Fleetio and communicate updates via Slack.

·       Inspect returned equipment for maintenance needs, cleanliness, fuel levels, and missing items, and document findings.

·       Contact drivers scheduled for 24-hour resets and prepare draft Work Orders for their assigned RT Equipment.

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Qualifications:

·       High school diploma or equivalent required; technical or vocational training preferred.

·       Previous experience in fleet maintenance, service writing, or mechanical coordination strongly preferred.

·       Strong attention to detail, organizational skills, and safety awareness.

·       Ability to work independently and as part of a team in a fast-paced environment.

·       Proficient in Fleetio or similar fleet management software.

·       Superior customer service, teamwork, and verbal/written communication skills.

·       Be able to read, write, and speak English.

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