Service Writer (Shop)

Company Overview:

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At Resource Transport LLC (RT), People Come First! As a privately held logistics company, RT is innovating the way companies view their drivers and logistics. We are committed to becoming an extension of our customers’ business as a reliable teammate providing safe, seamless, integrated operations.

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We are actively seeking individuals who are driven by a passion for exceptional customer service, prioritize safety, possess the drive to eliminate inefficiencies on location, and are committed to personal and professional career growth.

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Through a relentless commitment to teamwork between leadership and personnel, we are on a mission to become a leading service provider in the oilfield industry, surpassing our competitors. Joining RT means embarking on a rewarding career with opportunities for growth as we expand our network of locations and services.

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As a Service Writer, you will be the liaison between our shop personnel and the Fleet Supervisor, ensuring a seamless and positive experience for all. The ideal candidate should have strong communication skills, a solid understanding of maintenance procedures, and the ability to ensure timely and efficient servicing of vehicles or equipment.

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Schedule: 2 weeks on, 1 week off, 12-hour shifts.

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Essential Duties and Responsibilities:

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• Supervise and train team members on daily responsibilities and performance expectations.
• Plan, coordinate, and schedule all maintenance and repair work in partnership with the Shop Supervisor to minimize equipment downtime.
• Create, track, and close Work Orders in Fleetio according to Company SOPs.
• Respond promptly to breakdowns and emergency repairs reported via Slack or the Service Writer Phone Line.
• Ensure all service documentation, including parts, labor, and time, is accurately recorded in Fleetio.
• Identify and escalate overdue maintenance tasks or equipment requiring priority attention.
• Coordinate RT Equipment assignments and swaps with Dispatch and Fleet Operations.
• Maintain accurate equipment status updates in Fleetio; Record all equipment movements, transfers, and reassignments in Fleetio and communicate updates via Slack.
• Inspect returned equipment for maintenance needs, cleanliness, fuel levels, and missing items, and document findings.
• Contact drivers scheduled for 24-hour resets and prepare draft Work Orders for their assigned RT Equipment.

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Qualifications:

• High school diploma or equivalent required; technical or vocational training preferred.
• Previous experience in fleet maintenance, service writing, or mechanical coordination strongly preferred.
• Strong attention to detail, organizational skills, and safety awareness.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in Fleetio or similar fleet management software.
• Superior customer service, teamwork, and verbal/written communication skills.
• Be able to read, write, and speak English.

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Physical Requirements:

• When necessary, be able to wear proper PPE including but not limited to steel-toed boots, hard hat/bump cap, safety glasses, and appropriate gloves.
• Be able to pull, push, and lift 30 pounds.  

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Behavioral Competencies:

• Dedication and commitment to teamwork and common goals.
• Ability to follow proper protocol for incident reporting and emergency situations.
• Strong morale character.
• Ability to be flexible and adaptable to the ever-changing needs of clients and industry.

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Schedule: 2 weeks on / 1 week off rotation, 12-hour shifts

Exemption Status: Non-exempt

Reports To: Shop Supervisor

We are an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity or expression, or any other characteristic protected under applicable law.

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